Privacy policy

This policy explains how AVANZA uses the personal information you give when you order online from AVANZA, and your rights under UK GDPR and the Data Protection Act 2018.

Who is responsible for your information

AVANZA decides how your information is used and is its controller. You can reach us here:

• AVANZA
• Address: Cheshire West and Chester, CH1 2HU

What we collect

When you order, we collect:

• your name, phone number and email address (where we ask for it), so we can prepare your order and contact you about it
• what you ordered, any notes you add, and when
• your email address to send you offers, unless you switch this off when you order. Every offer email has a link to unsubscribe
• whether and how you paid

How we use it

We use your information only to:

• prepare your order and hand it over
• contact you about your order, for example if something has run out or is running late
• deal with refunds, complaints and problems
• keep the records that tax and accounting law requires

Our legal bases are: performing our contract with you (preparing and handing over your order), our legal obligations (tax and accounting records), and our legitimate interests (dealing with problems and keeping our service safe).

Who we share it with

• Café QR, the ordering platform that runs our order page and stores orders for us. It acts only on our instructions.

We don't sell your personal information or use it for advertising.

How long we keep it

We keep order records for as long as tax and accounting law requires, then delete them.

Your device

Our order page keeps a few small items on your device that it needs to work. It doesn't use advertising or tracking cookies.

Your rights

You can ask us for a copy of the personal information we hold about you, and ask us to correct it, delete it or stop using it. Ask us at the counter.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/